Cancellation & Refund Policy
Effective Date: July 21, 2025
At Dirt and Duo, your satisfaction matters — but we also work on a limited-drop model, so please read the policy carefully before placing your order.
Order Cancellation
You can cancel your order within 12 hours of placing it, as long as it hasn’t been shipped.
To cancel, email us at info@dirtandduo.com with your order ID.
Once your order is shipped, it cannot be cancelled. You may request a return after delivery.
Refund Policy
Refunds are only issued for:
Cancelled orders (within the allowed window)
Returned products that meet our return conditions (unused, unwashed, original tags)
Orders we’re unable to fulfill or deliver
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Return Window
Returns are accepted within 7 days of delivery.
For full return conditions, please refer to our [Return & Exchange Policy].
Non-Refundable Items
Worn, washed, or damaged items
Items returned without original packaging
Gift cards and sale items (if marked as final sale)
Refund Method
Prepaid orders: Refunded to original payment method
COD orders: Refunded via UPI or bank transfer (you’ll be contacted for details)
Need Help?
📩 Email: info@dirtandduo.com
We usually respond within 24–48 hours (Mon–Sat).